Shipping & Fulfillment Policy

At The Narrow Lane, every order is crafted with care, prayer, and purpose.
We want your journey from “Add to Cart” to “At Your Doorstep” to be as seamless as it is meaningful. Below, you’ll find everything you need to know about how your orders are printed, packaged, and sent your way — with a little grace along the way.

Physical Books

(Printed by IngramSpark)

Every book is made-to-order — printed just for you once you check out. It’s a slower, more intentional way of creating, but it means less waste, better quality, and a product made with purpose.

✦ Fulfillment Timeline

  • Actual service times may vary depending on demand and shipping method.
  • Once shipped, you’ll receive an email confirmation with tracking (if a trackable method was selected).

✦ Shipping Options

1. Economy Shipping

  • Estimated Timeline: 3- 5 weeks (printing + delivery)
  • Tracking: ❌ Not trackable / Non-insurable
  • Recommended for: Readers who don’t mind a longer wait.

2. Standard Shipping

  • Estimated Timeline: 2-3 weeks (printing + delivery)
  • Tracking: ❌ Not trackable / Non-insurable
  • Recommended for: Readers who don’t mind a longer wait.

3. Express Shipping

  • Estimated Timeline: 1-2 weeks (printing + delivery)
  • Tracking: ✅ Fully trackable
  • Recommended for: Time-sensitive or gift orders.

⚠️ Important Notes

  • Shipping times are estimates and may vary depending on local courier schedules.
  • Books are shipped directly from IngramSpark’s U.S. print facility.
  • Because every book is printed to order, we’re unable to cancel or edit orders once submitted.

🚫 ECONOMY & STANDARD SHIPPING DISCLAIMER

If Economy/ Standard Shipping is selected, please note that:

  • It is non-trackable and non-insurable.
  • If your package is lost or delayed, we cannot offer a replacement or refund.
  • For guaranteed delivery and tracking, we recommend choosing Express Shipping.

✦ Order Issues & Replacements

If your book arrives damaged, misprinted, or incorrect, simply contact our team at thenarrowlanemarketplace@gmail.com within 14 days of delivery. Once verified, IngramSpark will print and ship a new copy at no cost to you.

“Faith reminds us that even delays can carry purpose.” 🌿

Digital Products

Each eBook is delivered instantly after checkout — no waiting, no shipping, just words of encouragement ready to meet you where you are.
Once your order is complete, you’ll receive a confirmation email with your download link. We encourage you to download and save your copy soon after purchase.
Because digital files are available immediately, all eBook orders are final and non-refundable.

Merchandise

Every merch item — from apparel and drinkware to home decor and accessories — is specially made just for you once your order is placed. Crafted through our trusted partners, each piece is designed with care to bring a touch of faith and inspiration into your everyday moments.

✦ Production & Shipping

  • Production time: 2-5 business days
  • Shipping time: varies depending on destination within the U.S.
  • You’ll receive a tracking number once your order ships.

⚠️ Notes & Disclaimers

  • Slight variations in color or placement may occur — a natural part of the printing process.
  • During holidays or high-volume seasons, processing times may take longer.
  • If your item arrives damaged or misprinted, please contact us within 25 days with photos and order details. We’ll coordinate a replacement at no cost through our production partner.
  • Returns or refunds for change of mind or incorrect size selection are not supported, as each product is custom-made.

A LITTLE REMINDER 🌿

  • Orders containing both books and merchandise may arrive separately.

Every order — whether a book or a mug — is made with intention, faith, and love. Thank you for your patience as we carefully prepare and deliver something meaningful to you.

“Faith is the quiet confidence that what you hope for is worth the wait.”

For shipping questions or concerns, reach out to us anytime at thenarrowlanemarketplace@gmail.com— we’re always happy to help.

Need Help or Have Questions?

Here are a few helpful links to guide you:

📦 Returns & Refund Policy– Learn how replacements and refunds work for books and merch.

❓ FAQs– Quick answers to common questions about orders, shipping, and more.

🤝 Our Partners– Meet the trusted print and fulfillment teams who help bring our products to life.

💬 Contact Us– Reach out to our support team directly.